English as a Second Language (ESOL) for Hospitality/Customer Service

Program Description

The ESOL for Customer Service and Hospitality course is designed to help speakers of other languages who work in hotels, restaurants, and other businesses where they interact with customers. It will teach you how to speak and understand English better, improve your computer skills, and learn about different cultures so you can give amazing customer service. By the end, you will feel more confident and ready to help customers in a friendly and professional way.

Course Topics

Digital Literacy Proficiency: Learn basic computer skills like typing, using email, entering information, and working with online tools. You will also understand how to keep your information safe online and how to use passwords and security measures.

Language Proficiency Development: Focus on improving your English in speaking, listening, reading, and writing. Special attention will be given to words and phrases that are used in the hospitality industry to make you feel more comfortable and confident.

Cultural Sensitivity and Awareness: Understand the different cultures that guests and coworkers may come from. Learn how to interact respectfully with people from all over the world, making sure you create a welcoming environment for everyone.

Customer Service Techniques: Learn the key skills for providing great service, like listening carefully, solving problems, and being polite when handling tough situations. You will be prepared to interact with customers in a friendly and professional way.

Role-Play and Simulation Exercises: Practice what you learn through fun role-playing activities. These exercises will help you feel more comfortable in real-life situations, like checking in guests or answering customer questions.

Industry-Specific Communication Skills: Get training on how to communicate in common hospitality situations, such as taking reservations, helping with check-ins and check-outs, and recommending things to do or places to eat.

Adapting to Different Service Settings: Learn the best ways to serve customers in different places, like hotels, restaurants, and tourist attractions. You will understand the specific language and expectations in each place.

Guest Interaction Scenarios: Practice greeting guests, answering their requests, and handling their feedback in a polite and helpful way. You will learn to make your guests feel welcome and cared for.

Industry-Specific Documentation and Procedures: Understand forms and documents commonly used in hospitality, such as reservation forms and customer feedback. Learn the standard steps and processes that help deliver great service.

Feedback and Continuous Improvement: Get helpful feedback to keep improving your language skills and customer service. This will help you get better and better at your job.

Certificate of Completion: After finishing the course, you will receive a certificate that shows you have the skills to provide excellent customer service in English-speaking environments.

Program Details

Please complete our ESOL for Hospitality/Customer Service Registration Form to enroll into this course.