Information Technology/Tech Support

Your STCC Account gives you access to log onto STCCNet portal, Gmail, Blackboard, ARIES, Password Manager, and STCC computers and printers. The same username and password are used to log in to all STCC Account systems. For help accessing your STCC Account please see the Getting Started with STCC Account page.

The Information Technology Department (IT) provides a wide range of technology services and support for students, faculty, and staff. IT delivers many services to the college in the following areas:

Help Desk and User Support
Faculty and staff desktops and laptops
Computer labs and classroom technology
Network and servers
Administrative system and software applications
Blackboard
STCC website
Telephone system

Help Desk Support

For additional technical support please consult the Tech Tutorials page or contact the Help Desk by ChatNow (bottom right corner of this screen) usersupport@stcc.edu, or (413) 755-4016. To ensure your security, we cannot change passwords over the phone. On-campus meetings are by appointment only.

Excluding school vacations and holidays, the Help Desk is open on the following days and times.

Monday - Thursday: 8:00 a.m. - 10:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: 9:00 am - 1:00 p.m. (ChatNow only)

Computer Labs

For a listing of computer lab hardware and special software specifications please see the Information Technology STCCNet page (STCC Account login required).

Policies

For a full list of IT Policies please see the Information Technology Policies page.

College Website

For questions about the college’s website (www.stcc.edu), to report problems with the website (for example, broken links, outdated material, accessibility issues, etc.), or to give general website feedback please see the contact information below.

Employees

Email: helpdesk@stcc.edu
An IT ticket will automatically be created and assigned. You will receive email notifications with your ticket number and any status updates.

Students and Public

Email: webmaster@stcc.edu
The Webmaster will reach out to you shortly.