Frequently Asked Questions
If you do call for an emergency, be prepared to tell the dispatcher what type of emergency you are reporting, the location of where the emergency assistance is needed, and your name. Typically a dispatcher will ask you to remain on the line to obtain as much pertinent information about the emergency unless it unsafe for you to remain on the line.
You can file a report with the STCC Police by coming into the main police building (B9), which is located behind Putnam Hall (B17).
The dispatch center is manned 24 hours a day, 7 days a week, all year round. You can also summon an officer to respond to a particular location by dialing 4220 on-campus phones, or 755-4220 from cellular phones.
Yes, the STCC Police Department operates a shuttle bus service. Shuttle bus service operates from 7:00 a.m. to 5:00 p.m., Monday through Friday.
Shuttle bus evening hours are 5:00 p.m. to 10:00 p.m. Monday through Thursday. If you feel you are in need of a police escort for safety purposes, the STCC Police will gladly assist. All you have to do is call 4220 from any campus phone and request a safety escort. The STCC Police will not provide transportation to any locations off-campus other than parking lots.
STCC uses a license plate reader system with cameras for parking services. All day and evening students must register their license plate on Parking Portal. Unregistered plates are subject to ticketing. There will be no on-campus parking prior to 3:00 p.m. for any students. Parking is available in Lots 1 or 2. If a lot is full, you will be directed to the next available lot. All students who have made financial arrangements are eligible for either parking lot registration or a Bus Pass. License plates or bus passes must be re-registered each semester (fall, spring, and summer).
Students can apply for parking permits and bus passes as well as manage their parking account on the Parking Portal.
For more information about parking please see the Parking and Transportation page.
All parking/traffic citations can be returned via mail and paid at Student Financial Services, Ira H. Rubenzahl Student Learning Commons (B19), Room 287. All STCC parking/traffic citations are pre-addressed, envelopes.
You can either download the Parking Ticket Appeal Form or you may come to the STCC Main Police building (B9) located behind Putnam Hall (B17) and obtain and fill out the form there.
It depends on the reason for the vehicle being towed. If the vehicle was towed because of a parking violation, you will need to contact Bach Towing at 413-525-2100. You will have to make arrangement on payment with Bach towing for the release of your vehicle. If your vehicle was police towed because of non-payment of parking/traffic citations, you will need to contact the STCC Police prior to contacting Bach Towing, as your vehicle will not be released until authorized by the STCC Police.
No, the STCC Police are not authorized to perform lock out services. However, if a registered owner to a vehicle can prove ownership of a vehicle, and deem that there is an "emergency" reason to gain entry to the vehicle, said vehicle owner may sign a damage waiver, and authorize an STCC Police Officer to gain access to the vehicle. The alternative is, the STCC Police will gladly contact a towing company of your choice to respond and assist with your lockout.
Yes, the STCC Police manage . Lost & Found items are kept at the Main Police Building (B9) for up to 90 days. If the item's ownership can be identified, the STCC Police will attempt to locate the original owner and notify them of the item. Not all items Lost & Found are turned into the STCC Police. Other campus departments will sometimes retain items that are left behind.